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Returns & Exchanges

RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole
  • Originals receipts would need to be include.

If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 14 days of the receiving the orders. All requests however, would need to be strictly made online at contact@storetends.com for all deliveries.

2. EXCHANGES & RETURNS ONLINE

If you have a problem with your order , or if you change your mind about a purchase, please get in touch with us and ask for help. we will cancel your order in a condition if it is not shipped. After shipping we are unable to cancel your order.

If an item has gone missing and hasn’t arrived, we offer a replacement or refund. If you received your item but it’s faulty, damaged or doesn’t match the listing description, we will be here to resolve the issue either by replacement or refund.

If you have ordered for wrong size or color and you want to return it , in that case return shipping is paid by you.

**¬† Returns or exchanges are not applicable¬† on Lingerie’s .

3. OTHER TERMS & CONDITIONS

3.1 All items that are returned and exchanged, can only be made once.

3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.